Problems with Recorded Time
TL;DR
Discrepancies in tracked vs. recorded time are typically caused by internet issues or unregistered idle time. Check the Timeline Report, ensure a stable internet connection, and review idle popup activity. If the problem persists, submit a support ticket with your software version, OS, cache file, and screenshots.
If there are discrepancies between tracked hours and those recorded on the Time Doctor website, additional information is needed to identify the root cause.
Step 1: Check the Timeline Report
The Timeline Report offers a detailed breakdown of both billable and non-billable activity for the day.
Learn more about the Timeline Report
Step 2: Confirm Internet Stability
Time may fail to upload properly if the internet connection is slow or unstable. This could lead to offline server issues. These typically resolve once the connection is stable and Time Doctor can resume data upload.
Learn how to resolve offline server issues
Step 3: Review Idle Time Popups
Time Doctor may put a user on break if no keyboard or mouse activity is detected. When this occurs, a popup with a 15-second countdown appears, asking for confirmation of continued work. If no response is registered, the system automatically records a break.
If permitted by manual time settings, idle time spent working away from the computer can be manually re-entered.
Learn more about popups
Step 4: Submit a Support Ticket
If the issue persists after the above checks, submit a support request and include the following:
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Version of the Time Doctor software
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Located at the top of the app next to the company time.
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Screenshot of the Timeline Report, highlighting the time discrepancy
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Local cache file
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Follow OS-specific instructions:
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Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.