Why is my account still suspended after adding a new credit card?
TL;DR:
An account may remain suspended even after updating the credit card due to issues like insufficient funds, bank authorization errors, or expired/stolen cards. Contact support@timedoctor.com for resolution.
If the account remains suspended after updating the payment method, contact Time Doctor Support to identify and resolve the issue.
Below are common reasons the account might still be suspended:
Insufficient Funds on the Card
The available balance on the card is not enough to cover the current month's subscription.
Do Not Honor / Unspecified Card Decline
This is a generic decline from the issuing bank. Authorize Time Doctor LLC for monthly charges by contacting the bank.
Expired Card
Time Doctor sends reminder emails to paying customers one month before the card's expiration. Ensure the card has been updated with valid details.
Suspected Fraud or Stolen Card
In rare cases, transactions may be flagged due to suspected fraud or a reported stolen card. Reach out to support for clarification and next steps.
Invalid Card Number or CVV
If the card number or CVV is incorrect, the transaction will fail. Contact the issuing bank for assistance.
Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.