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Troubleshooting Time Doctor Integration Problems

 

TL;DR: 

If tasks from an integration are not visible in the desktop app and a sync error is shown, disable and re-enable the integration via Settings / Integrations to fix it.

 

If tasks are not appearing in the Time Doctor desktop application and a sync error is displayed, follow these steps to resolve the issue:

Step 1:

  1. Disable the Integration
  2. Navigate to Settings / Integrations and disable the affected integration.

Step 2:

  1. Re-enter Integration Login Details
  2. Enter the login credentials required for the integration when prompted.

Step 3:

  1. Re-enable the Integration
  2. Once re-authenticated, re-enable the integration from the same Settings / Integrations page.

This should resolve the sync error and restore visibility of the tasks in the desktop app.

 

 

 

 

Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.