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How to Integrate with Zendesk 

 

TL;DR: 

Enable Zendesk integration on the Company integrations page (admin/owner), then allow users to activate it from their Integration settings. Ensure the correct Zendesk account is logged in before enabling.

 

Enable Zendesk Integration for the Company

For company owners or admins only

  1. Go to the Company integrations page:

    • From the main Time Doctor dashboard, click the left menu bar.

    • Click the Company logo.

    • Select Company integrations.

  2. Locate the Zendesk option and enable the integration.

  3. Enter the domain of the Zendesk account.

  4. Click Save.

  5. If not already logged in, the system will prompt a login to Zendesk. If logged in, this step is skipped.

  6. Authorize Time Doctor access by clicking Allow.

  7. A confirmation screen appears upon successful integration. The admin or owner who enabled the integration will have their personal integration active by default, which can be manually disabled.

 

Enable Zendesk Integration for Individual Users

For regular users and managers

Once the company-level integration is active:

  1. Navigate to the Integration settings page:

    • From the main dashboard, click the left menu bar.

    • Click the Company logo.

    • Select Integration settings.

  2. Locate Zendesk and click Enable.

  3. Log into the Zendesk account if not already logged in.

  4. Authorize access by clicking Allow.

The steps to log in and allow access are the same as steps 5 and 6 in the company-level integration.

 

 

 

 

Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.