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Fixing Sync Errors with Time Doctor Mobile App

 

TL;DR: 

If the Time Doctor mobile app shows a "Sync failed" or "Offline now" message, tasks are still saved locally and will sync automatically once resolved. To fix sync issues, follow the steps below.

 

When the Time Doctor mobile app fails to sync with the server, the app may display messages such as Sync failed or Offline now. This issue is typically temporary, and tasks tracked during offline periods are saved locally on the device.

These tasks will automatically upload once the connection is restored and the sync completes. No tracked work will be lost.

Follow these steps to resolve the issue manually:

Steps to Fix Sync Issues

  1. Manually trigger a sync

    • Open any folder within the app.

    • Drag the list of tasks downward to refresh.

    • If the sync error message disappears, syncing was successful.

  2. Sign out and sign back in

    • Log out from the mobile app.

    • Log back in using account credentials.

    • If the sync error message disappears, syncing was successful.

  3. Check the internet connection

    • Ensure the mobile device is connected to the internet (Wi-Fi, 3G, 4G, etc.).

  4. Wait and retry

    • Allow up to one hour before trying again.

    • Temporary server-side issues can resolve automatically.

Additional Notes

The mobile app attempts to sync automatically, even without manual input. If the Failed to sync message does not appear, syncing has occurred successfully.

 

 

 

 

Should there be any inconsistencies or concerns regarding the article, contact support@timedoctor.com for prompt assistance.